Western Dental & Orthodontics at 1895 Main Street in Watsonville, California

Customer Reviews about Western Dental & Orthodontics

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  My two boys are in treatment I’m satisfied with the results so far. The front desk is always very polite and friendly and the assistant don’t mind answering my questions. Recommend this braces Dr to other people.
  October 05, 2017

  by Nancy Andrade
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  I wish I could give this place negative stars. I have a list of problems/issues with this place. Unfortunately, I have a limited amount of space. I have had to wait up to two hours to get called in on top of showing up early and there being no more than a handful of patients. When I finally get into a chair, I have had to wait up to one hour for someone to even take notice of my existence. When I get my cleaning done, I have to be moved to a different chair just to wait even longer for someone to remember I'm there. Customer service sucks. Receptionists are very rude and don't seem to know what they're doing. Lack of professionalism amongst the dental assistants and overall lack of communication. I am never told what they are doing and/or why. Told me I had five cavities that needed to be filled ASAP. I know what a cavity feels like and if it was that urgent, I wouldn’t have no pain at all. Decided not to get any and they still wanted to charge me for them. When getting a cleaning, they get water all over my face, chin, and neck along with pinching my lip with the saliva ejector. Assistant doesn’t even pay attention. Rather just spaces out or listens to coworkers’ conversations to the point where she thought I had gotten the fillings and gave me directions for the numbness. Had to pay $400 for the cleaning and was told I had no choice but to get that cleaning and pay even though I had no knowledge about any of this. Assistants always talking about personal problems. Always given appointment cards for appointments I never choose. Have to call corporate to reschedule. Horrible place. Update: manager saw this, looked me up, and called me to try to get me to go back
  August 17, 2017

  by Bree Moules

Opening hours Closed now

Tomorrow: 08:00 am — 04:30 pm

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About Western Dental & Orthodontics in Watsonville